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Getting your MATE on the road

Getting your MATE on the road

Congratulations on becoming a MATE owner – we welcome you to the MATE family and thank you for your support in helping us bringing to the world a cool and affordable eBike – made for any rider, any journey, any situation.

On this page you find instructions on how to assemble your MATE along with tips on how to configure the bike for optimal performance. Let’s get this show on the road!


Your Resources

When it comes to guidance on how to assemble, maintain, ride etc. your MATE there are 3 official sources you can get information from:

  1. MATE owners manual (enclosed in the box your MATE arrives with or you can download it from here)
  2. MATE Assistant (an app to register your bike – you can download it by scanning the QR code that comes with the bike OR register it here)
  3. MATE Support – the website you are currently browsing

Any additional sources you come across are not officially associated with MATE.

MATE.Bike is not responsible for any damages incurred by customers following instructions from any unassociated sources.

Safety Instructions

+ - Expand for details

Before you get started it’s important to stress the importance of safety. For this reason we kindly ask that you read the following safety instructions (these can also be found in the owners manual enclosed in the box your MATE arrives in):

lf you are unfamiliar with any aspect of the manual your MATE arrives with, it is recommended that you take your MATE and this manual to a local bike shop for inspection, assembly and instructions.

It is extremely important that you follow the safety guidelines contained in this manual in arder to ensure maximum safety for you as well as maximum durability of your MATE. Befare you ride your MATE for the first time, please be absolutely sure that it has been correctly assembled. You will find step by step instructions in this manual. But if for any reason you are not completely certain, please bring it to your nearest bicycle shop.

Key assembly steps that must be completed with absolute certainty (to include secure fastening) are pedals, saddle height, handlebar (both rotation and height) and wheels.

  • Please ensure all safety latches, including quick releases and rings, are locked in place and snug without any
  • Please ensure all bolts (including the front/rear wheels, saddle bolt and brake rotors) are properly tightened.
  • Certain components must be tightened to exact specifications using a torque wrench for safety assurance. Fixed front wheel axle nut: 28-32Nm, Fixed rear wheel axle nut: 30-35Nm, Handlebar bolts: 6-8Nm, Handlebar stem bolt 13-15Nm, Bar end bolts: 4-5Nm, Saddle bolt: 22Nm.
  • lf you are unfamiliar with cycling, we suggest that you take a cycling course that includes safe riding.
  • Test your brakes prior to using the MATE every time. In wet or icy conditions, use extra caution.
  • Frequently check your tire pressures. They should be pumped to 1.4 bar (20 psi) for MATE X and 4 bar (60 psi) for MATE City/S. Low tire pressures will result in damage to the tires and rims. It can shorten the lifespan of your MATE as well as cut your ride short if you suffer from a flat lire.
  • We recommend you to always wear a helmet when riding any MATE.
  • Please observe all traffic regulations and other applicable laws, including any lighting laws.
  • Don’t drink and ride. Even a small amount of alcohol can impair your judgement, lowering your ability to remain safe on the MATE.
  • Weather and nighttime operation can be tricky in in-climate, icy or snowy  weather and at night.
  • Don’t lend your MATE to anyone who is unfamiliar with it. lf you choose to loan your MATE to anyone, make sure they have also read and fully understand this owner’s manual.
  • MATEs are not toys. All riders must be at least 16 years old.
  • All MATEs are meant to be ridden by a single person. Total recommended weight of rider, including all items such as backpack, is 150 kg (330 Ibs.)
  • Your MATE is intended for riding on both street and light off-road. Be extra careful if you decide to use it on other surfaces.
  • It is advisable to be extremely cautious when riding in traffic. Cars are not used to the speed at which a MATE can travel, as compared to a regular bike.
  • Since it is impossible to anticipate every situation or condition which can occur while on the MATE, this is manual makes no representation about the safe use of the MATE under all conditions.
  • There are risks associated with the use of any transportation vehicle like a
  • These risks cannot be predicted or avoided, hence they remain the sole responsibility of the rider.
  • When you need to replace the battery, please either dispose of it properly or send it back to us or your local bike shop to ensure that it is properly recycled. Warning: Do NOT take apart OR repair parts by yourself. Please go to your local bike shop that has experience with e-bikes.

If in doubt any of the above, please contact our Customer Support via the Support button in the bottom right corner.

Get to know your MATE

In your owners manual you’ll find a breakdown of the components making up your MATE (extra parts and perks are not listed). Before you start assembling the bike we recommend you check that all parts are in the box and not damaged.

Below you can see the list of components – please check against this list and your order invoice to make sure all parts are there. Once confirmed you’re ready to start assembling your bike ?


Assembling your MATE

Detailed instructions on how to assemble your MATE can be found in the owner’s manual pages 13-19.

In case you’ve lost the manual please contact Customer Support so a new one can be sent to you.

+ - Unboxing part 1

+ - Unboxing part 2

+ - Unboxing part 3

Your checklist before riding

Before each ride icon

+ - Wheels & Tires

Check your tire and wheels for:

  • Adequate pressure
  • Look for any damage
  • Ensure your wheels are secured properly
  • For any lateral movement in the wheels

+ - Brakes

Check the brakes are functioning properly

+ - Quick-release levers

Check all levers and handles are tightly and securely fastened:

  • Seatpost (3)
  • Handlebar & stem (12) & (29)
  • Frame (17)

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+ - Saddle, Nuts & Bolts

Check all nuts and bolts are securely fastened

    • Saddle bolt (1)

    • Wheels

    • Brakes (20)

    • Handlebar & Stem (19, 22)

    • Kickstand

  • Mudguards
  • Rear rack
  • Reflectors
  • Accessories

+ - Cables

Check all your cables are well fastened, look for loose connections or any external damage

HOW-TO Videos

For instructions and inspiration on how to tweak your MATE settings to perfection please check out our HOW- TO Videos

MATE Assistance

So you’ve ridden your MATE and are starting to wonder if some settings are correct? Look no further and check out our MATE Assistance

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